2888-2021: To authorize the Director of the Department of Technology to modify a contract with Converge One, Inc. for the purchase of hardware, licensing, professional services and co-termed maintenance and support services associated with Genesys Interactive Voice Response (IVR) system; to waive the competitive bidding provisions of City Code; to authorize the expenditure of $589,523.01 from the Department of Technology, Information Services Division, Capital Improvement Fund; to amend the 2021 Capital Improvement Budget; and to declare an emergency. ($589,523.01)