Public Records | Eugene, OR Website
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NULL The document is a web page describing Eugene, Oregon's public records request process and policies. It contains procedural information about how to submit requests, contact information, and general guidance on records management, but does not discuss any specific meeting decisions, budget figures, or policy changes. It functions as informational guidance rather than a summary of government action or deliberation.
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Loading Skip to Main Content RESIDENTS BUSINESSES EXPERIENCE EUGENE GOVERNMENT I WANT TO... Español Search HomeGovernmentDepartmentsCentral ServicesCity Manager's OfficeCity RecorderPublic Records Public Records Overview As the City’s records manager, the City Recorder coordinates public records requests and is responsible for the maintenance, preservation and retention of City documents to ensure compliance with state records law. The City Council minutes, Municipal Charter, Eugene Code, ordinances, resolutions and other documents are historic and are retained permanently. The City Recorder maintains an archive facility in a separate secured location for the storage and preservation of historic and inactive records. The City Recorder also monitors and maintains City contracts, and records City deeds and land use agreements. Making a Public Records Request In providing public records by request, the City of Eugene voluntarily and lawfully maintains as much transparency as possible in its actions and decisions. This transparency is of great importance to the City of Eugene’s City Recorder’s Office. If you have any questions about this process, please email the City Recorder’s Office or call 541-682-5042. Please note that requests for ambulance records will require a completed authorization to disclose protected health information form available here. Please try to be as specific as possible about the public record(s) you are seeking. For example, asking for “any and all” documents relating to a particular subject or multiple criteria may require a substantial amount of staff time to locate, compile, review and produce, may lead to a vast number of responsive documents, and may represent a significant cost to the requestor. How do I submit a request? Option 1: Use the online Public Records Request Portal hosted by JustFOIA. Option 2: Download and print a PDF version of the form and email the completed form to the City Recorder, or mail to: City Recorder Eugene City Manager’s Office 500 East 4th Ave, Suite 302 Eugene, Oregon 97401 Learn how to request a Eugene Police Department record. Who responds? While public records requests may be made directly to the City Recorder’s Office, each City department has a designated Public Record Coordinator who responds to public records requests submitted to their department or division. There are three levels of requests, which range in complexity and fee structure. The City Recorder’s Office or appropriate Public Record Coordinator will determine what level to assign to a request. For more information, please see Admin Order 21-18-01. How long does the response take? Per Oregon Revised Statues (ORS) 192.324(2), the City of Eugene shall within 5 business days after receiving a request acknowledge receipt of the request, or complete the request. This acknowledgement will confirm that the city is or is not the custodian of the requested document(s), or if there is uncertainty as to whether the city is the custodian. Per ORS 192.329 (5), the City of Eugene shall as soon as reasonably possible but not later than 10 days after acknowledgement of receipt of a request, complete the request or provide a written statement that the city is still processing the request with a reasonable updated time estimate for completion. Please note that some requests may require additional forms be completed before the request may be fulfilled. This may add additional time to the request. Is there a fee? In general, requests which take a combined total of 30 minutes or less and which do not require resources, will be fulfilled without cost. The full fee schedule can be viewed here. However, ORS 192.324(4) does authorize the City to charge fees associated with public records requests which require more substantial staff time and resources. Upon receipt of acknowledgement, the City will communicate these costs before fulfilling the request. These fees must be paid before retrieval begins. The requestor will be notified if costs exceed the written estimate given. A refund will be given if costs are less than estimated. If a fee is required, per ORS 192.329 (3)(b), the requester has 60 days to pay the fee before the City of Eugene closes the request. Some request fees may be eligible for a fee waiver. Please note the City of Eugene is not the custodian of the following types of records: Marriage Licenses Divorce Records Vital Records (Birth & Death Certificates) Property – Deeds, Liens, Contracts, Conveyances Sheriff’s Police and Incident Records Circuit Court Records Common links which do not require a public records request: Building Permit, Code Compliance, and Land Use Information: City of Eugene Planning and Development Department Regional Land Information Database of Lane County Lane County Easy Property Look Up Eugene Municipal Court Records Records Search Site Public Records Advisory Council Transparency Survey In 2025, the Public Records Advisory Council conducted a statewide survey of Oregon public bodies to understand how agencies manage public records requests, what challenges they face, and what improvements could strengthen transparency. The responses represent a sample cross-section of state agencies, cities, counties, special districts, and educational institutions. Agencies were asked about request volumes, staffing, timeliness, resources, training, and their experience interacting with requestors. The survey also included open-ended questions where respondents described obstacles, needs, and recommendations. This report summarizes the major themes and provides recommendations to guide the Public Records Advocate, state legislators and policymakers, and individual public bodies. Contact Us City Recorder's Office 500 East 4th Avenue Suite 302 Eugene, OR 97401 Ph: 541-682-5010 Fx: 541-682-5414 Quick Links Online Public Records Request Form Admin Order 21-18-01 Public Records Request Fee Schedule VIEW ALL Administrative Order City Code Domestic Partner Registry Elections Public Records Engage Eugene Meeting Materials and Webcasts Job Opportunities Mayor and City Council Budget Maps CONTACT US City of Eugene, Oregon City Hall 500 East 4th Avenue Eugene, OR 97401 City Directory More Contact Options QUICK LINKS Bids and Proposals Budget Documents City Code Newsroom Parking Services Volunteer SITE LINKS Site Map Website Comments Website Accessibility Copyright Notices and Web Policies Government Websites by CivicPlus®
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