City of York Code Operations Assessment Report
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In August 2007, Municipal Resources of Pennsylvania conducted a comprehensive assessment of the City of York's code operations, examining the Permits Office and Fire Prevention Bureau. The report identified significant operational challenges including management issues, customer service concerns, overlapping responsibilities between departments, technology deficiencies, and staffing problems, while recommending improvements in interdepartmental cooperation, customer relations, tracking systems, and information technology infrastructure. The assessment also presented alternative organizational structures to address the identified inefficiencies in code administration.
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