2 results for “complaint process” · other
The City of Knoxville's public records policy establishes procedures for requesting access to municipal records, with different submission processes depending on the record type: property records requests go to the Development Services Department, while requests for E-911, Fire, Police, and other specified records follow the Guide to Public Records Requests, and all other requests use the standard Public Records Request Form sent to Communications@KnoxvilleTN.gov with a photo ID copy. The policy, grounded in the City Charter and Tennessee state law, requires city employees to provide timely access to public records while maintaining their integrity and organizational efficiency, with complaints directed to the Deputy Director of Communications at (865) 215-3480. The city adopts the Tennessee Comptroller's schedule of reasonable charges for copying and production, with the policy subject to review every two years.
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